SHIPPING

ITEMS ARE SENT FROM MONDAY TO FRIDAY. YOU WILL FIND A TRACKING NUMBER IN YOUR INBOX WHEN THE ITEM LEAVES THE ATELIER :)
BELGIUM €5
EUROPEAN UNION 1 AT · DK · FR · DE · IT · LU · NL · PL · PT · ES €15
REST OF EUROPE €25
REST OF THE WORLD €30
PICKUP BRUSSELS FREE

RETURN & REFUND

TIMELINE RETURNS ARE ACCEPTED UNTIL 14 DAYS AFTER THE ITEM IS RECEIVED.
CONDITIONS UNUSED, ORIGINAL PACKAGING, PERFECT CONDITION"
STEP 1. CONTACT CUSTOMER SERVICE:INFO@LOUISE.LAND
STEP 2. USE TRACK&TRACE, AND INSURANCE
STEP 3. AWAIT APPROVAL OR REJECTION
COST SHIPPING AND RETURN COSTS ARE NOT REFUNDABLE
*UNLESS THE ITEM WAS DEFECTIVE ON OUR PART

CARE

ALL PIECES ARE CREATED THOUGHTFULLY. THEY ARE MEANT TO BE CARED FOR. ALLOW ME TO PROVIDE YOU WITH THE TOOLS, KNOWLDGE AND ENCOURAGEMENT TO ENSURE THESE PIECES ARE CHERISHED FOR A LIFETIME.
SECENT PENDANT
SILVER CHAIN SILVER CAN NATURALLY TARNISH OVER TIME. TO RESTORE ITS LUSTER, USE DEDICATED PRODUCTS. AVOID ABBRASIVE HOUSEHOLD PRODUCTS, BLEACH, AND OTHER STRONG CHEMICALS.
CERAMIC PENDANT PERFUME CONTAINS OILS, WHICH OVER TIME CAN COVER THE POROUS SURFACE OF THE PENDANT. TO RESTORE THE POROSITY, IMMERSE IN COLD WATER, AND GRADUALLY BRING TO A BOIL, PROTECTING IT FROM SUDDEN TEMPERATURE CHANGES.
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